Carshalton Podiatry Terms & Conditions
- Please note that we kindly ask for a minimum of 24 hours notice for re-scheduling or cancelling appointments at Carshalton Podiatry.
- I understand that failure to provide 24 hours notice will incur a charge of 100% of the appointment cost. This is subject to discretion and in line with the Carshalton Podiatry No Show policy.
- I understand that personal information is confidential and will be used for no other purpose than my medical record and to comply with legal and regulatory requirements of the Royal College of Podiatry and the Health Care Professions Council.
- Carshalton Podiatry processes data in line with EU and GDPR regulations. As a medical facility your medical and personal data is securely stored for a minimum of 7 years. If you require a copy of your medical record please email hello@carshaltonpodiatry.co.uk and the company has 30 days in order to provide your subject access request (SAR).
- I hereby request and consent to podiatry treatment and consultation. I give the podiatrist permission to perform necessary examinations and assessments, as well as diagnostic procedures and treatments as may be deemed necessary, in order to provide me with the best quality service.
- I understand that all services provided by the clinic are non-refundable. If you have any concerns about your treatment, please email hello@carshaltonpodiatry.co.uk and we will take reasonable steps to resolve your concerns.
- I consent to photographs, videos and audio to be taken by the podiatrist and/or anyone working in this clinic authorised by Carshalton Podiatry. Photographs are occasionally uploaded to our secure practice management software system and stored for future reference. Social media photographs: The Podiatrist will always ask for verbal consent to use your photo on our social media platforms.
- I allow and consent to the Podiatrist to send a report to associated allied health professionals and my GP, when required, regarding my examination and treatment plan. Please inform your clinician if you do not wish Carshalton Podiatry to send consultation letter correspondence to your GP or mutual allied health professional.
- I understand and am informed that, as in all health care, in the practice of podiatric medicine, there are some risks to treatment. I do not expect the Podiatrist to be able to anticipate and explain all risks and complications and I wish to rely on the Podiatrist and consent for the clinician to exercise judgement during treatment.
- Our clinicians use a shared decision-making approach to your care, gaining verbal informed consent for treatment. We may also request formal consent for advanced procedures.
- An adult is a person who is 16 years and over. Carshalton Podiatry require all adults with full capacity to schedule consultations. If you prefer someone else to make bookings on your behalf, please advise Carshalton Podiatry via email or telephone who you wish to authorise, such as a parent or partner.
- Mental capacity and consent for adults: If you are scheduling an appointment for an adult over the age of 16, South West Podiatry require consent from the individual to hold their personal data and schedule a consultation. If you have financial and health related power of attorney, we will request a copy to be sent via email to hello@carshaltonpodiatry.co.uk.
- Mental capacity and consent for children under the age of 16: If you are scheduling an appointment for a child under the age of 16, Carshalton Podiatry require a parent or legal guardian to schedule, attend and make decisions regarding the consultation.
- You should receive an SMS/Email confirmation at the time of booking. If you have not received confirmation of your appointment, you may not be booked. Call 07815309775 or email hello@carshaltonpodiatry.co.uk to confirm if you are unsure.
- If you would like any further information or would like to cancel your consultation outside of the 24-hour notice period, please contact us on info@carshaltonpodiatry.co.uk or 07815309775.
- Carshalton Podiatry may change the price of our services at any given time. The company will notify existing patients via email and publish a notice in the clinic at least 10 days before a price change. If you wish to cancel an existing consultation, please notify us via telephone or email at least 24 hours prior to a scheduled consultation. If you wish to attend your consultation, this will be charged under the new pricing structure.
- As a new patient you will be asked to complete a consent form, you would be signing and agreeing to the above statements in line with Carshalton Podiatry’s terms and conditions. If you have any questions about the above please contact us. We may not be able to review you within our clinic if you fail to complete and submit form.